The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
EUR 33 per day
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Services
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's buffet
Spa & Leisure
Seasonal outdoor pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Solarium
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Bathroom telephone
Sink
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
San Bernardo 1,
Madrid,
Spain,
Community of Madrid
Map view
street view
San Bernardo 1,
Madrid,
Spain,
Community of Madrid
City landmarks
Square
Plaza Mayor
700 m
Palace
Royal Palace of Madrid
780 m
Square
Puerta del Sol
780 m
Casino
Gran Via
710 m
Museum
Prado National Museum
1.8
km
Museum
Museo Nacional Thyssen-Bornemisza
1.5
km
Park
El Retiro Park
2.1
km
Plaza de la Independencia
Parque del Retiro
1.7
km
Public Building
Cybele Palace
1.6
km
Calle Ponzano tapas
2.5
km
Museum
Plaza de Cibeles
1.5
km
Church
Real Basilica de San Francisco el Grande
1.5
km
Museum
Museo Nacional Centro de Arte Reina Sofia
2.1
km
Paseo del Pintor Rosales
Templo de Debod
1.1
km
Calle Alcala 42
Circulo de Bellas Artes
1.1
km
Museum
Museo de Historia de Madrid
1.0
km
Church
Catedral de Sta Maria la Real de la Almudena
940 m
Square
Plaza de Santa Ana
1.1
km
Museum
Museo Sorolla
2.1
km
Garden
Sabatini Gardens
630 m
Paseo del Prado Paseo Del Prado
Paseo del Prado
1.6
km
Garden
Royal Botanical Garden of Madrid
1.9
km
Calle de Ferraz
Temple of Debod
2.2
km
Museum
The Museum of Contemporary Art-Madrid
1.2
km
Paseo de la Republica de Cuba 4 Parque Del Retiro
Palacio de Cristal
2.4
km
Park
Neptune Fountain
1.5
km
Nearby
Opposite Palacio Real
Plaza de Oriente
210 m
Church
Convent of the Royal Barefoot Nuns Monasterios de las Descalzas Reales
390 m
Theatre
Teatro Real
340 m
Church
Iglesia San Gines
400 m
Restaurants
Mercado de San Miguel
660 m
Plaza de San Miguel s/n
StreetXo
280 m
Calle Serrano
La Bola
200 m
5 Calle de la Bola
Wanderlust
40 m
Calle Silva 2 Plaza Santo Domingo
Sublime Tokyo Madrid
90 m
Cuesta Santo Domingo 24
Beer
100 m
Cuesta Santo Domingo 22 28013
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
central location
homemade biscuits
weird decor
limited facilities
7.6/10
Very good
Rooms
6.9
Location
8.5
Service
8.2
Dining
7.5
Guest reviews
7.6/10
based on 21 reviews
7.6
7.6/10 based on 5175 reviews
Ben
United States,
May
2024
7.0/10
The hotel had small beds and lacked extraordinary views, but the separate beds were convenient. The old bathroom with an ancient bathtub was a downside. However, the service was commendable and made up for the room shortcomings. The location, though in a red light district, was central in Madrid. The dining experience was satisfactory with good quality fish. The hotel offered decent facilities for the price paid.
Rooms
6.0
The rooms had small beds and lacked extraordinary views, but the availability of separate beds was convenient. The drawback was the old bathroom with an ancient bathtub.
Service
8.0
The service was commendable, making up for the room shortcomings.
Location
7.0
Despite being in a red light district, the hotel was central in Madrid providing easy access to various attractions.
Dining
7.0
The dining experience was satisfactory with good quality fish.
Facilities
7.0
The hotel offered decent facilities for the price paid.
Ralph
United Kingdom,
May
2024
8.4/10
The hotel offers stunning views of the waterfall, but lacks sound insulation in the rooms. The triple bedroom was cozy. The service was exceptional. However, the room rates were a bit high. The location was perfect for exploring the city center and main attractions.
Rooms
8.0
The rooms offer breathtaking views of the waterfall and were cozy in the triple bedroom setup.
Service
9.0
The service was exceptional with room service and housekeeping exceeding expectations.
Location
9.0
The hotel is conveniently located in the city center, making it easy to explore the main art museums and nearby shopping areas.
Dining
8.0
The grilled fish at the dining area was delicious.
Facilities
8.0
The hotel featured all necessary facilities for a comfortable stay.
John
United Kingdom,
April
2024
6.4/10
The hotel's rooms had a peculiar design with a purple theme and odd decor, plus an extra makeshift bed added in, even with the thermostat set below 10 degrees. The service offered various amenities like room service, car hire, dry cleaning, and more. Its location was centrally situated, making it convenient for exploring the city. The dining experience included homemade biscuits. However, the facilities were lacking in some areas, affecting the overall stay.
Rooms
5.0
The room was painted purple with weird decor but clean and had separate beds.
Service
7.0
The service offered a range of options like room service, car hire, and laundry.
Location
8.0
The hotel is in the very center of Madrid, providing easy access to the city's attractions.
Dining
6.0
The dining experience featured homemade biscuits which added a nice touch.
Facilities
6.0
The facilities were adequate but could be improved for a better stay.
central location
weird decor
Helena
United Kingdom,
March
2024
8.6/10
The hotel offers rooms with extraordinary views, and the air conditioning is great. The service was top-notch with various amenities available. Its location is ideal for exploring the city, and the dining experience with Spanish dishes was exceptional. The facilities were modern and convenient.
Rooms
9.0
I had a room with an extraordinary view, and the air conditioning worked perfectly.
Service
9.0
The service was outstanding, offering room service, laundry, and tours assistance.
Location
8.0
The hotel is right beside Santo Domingo metro, making it very convenient for exploring the city.
Dining
9.0
The dining experience was delightful with delicious Spanish dishes.
Facilities
8.0
The facilities were modern and convenient for guests.
Arnold
United Kingdom,
March
2024
8.6/10
The hotel is located in the very center of Madrid, offering fab facilities and close proximity to the city center. The rooms are with a view of the world's largest hanging gardens and have red painted walls, providing a unique touch. The service is outstanding, with room service and laundry available. The dining experience offers fresh seafood, and the facilities are top-notch. While the location is fantastic, being directly opposite the Santo Domingo metro, the hotel is in a red light district.
Rooms
9.0
The rooms with a view of the world's largest hanging gardens and red painted walls are truly one-of-a-kind.
Service
9.0
The service here is exceptional, with room service and laundry service available.
Location
8.0
The hotel's location is excellent, directly opposite the Santo Domingo metro station, making it easy to access various areas.
Dining
8.0
The dining experience featuring fresh seafood is a highlight of the stay.
Facilities
9.0
The hotel offers top-notch facilities to enhance the overall guest experience.
Mark
United States,
January
2024
8.0/10
My stay at the hotel was a mix of highs and lows. The location was superb, right in the heart of the city center with amazing facilities nearby. The rooms were not in great condition, but the balcony added a nice touch to our triple bedroom. The service was exceptional, with a wide range of convenient amenities available. The dining experience was satisfactory, offering traditional regional dishes. Overall, a decent value for money option with some room for improvement.
Rooms
7.0
The rooms were not in great condition, but the balcony in our triple bedroom was a nice addition.
Service
9.0
The service was exceptional, offering a variety of convenient amenities.
Location
9.0
The hotel is centrally located, right in the heart of the city center with fabulous facilities nearby.
Dining
7.0
The dining experience was satisfactory, serving traditional regional dishes.
Facilities
8.0
The hotel had great facilities to enjoy during our stay.
Anne
United States,
January
2024
6.4/10
I arrived at the hotel excited for a relaxing stay, only to be let down by the room. The garden view was beautiful but overshadowed by the shortened bed and bizarre purple decor. The overall experience left much to be desired, unfortunately.
Rooms
5.0
The room with a garden view had a really small bed, which was uncomfortable due to its short size and strange purple decor.
Service
7.0
The service was decent, with room service and dry cleaning available. However, it was not exceptional.
Location
8.0
The hotel is conveniently located right in the center, making it easy to access everything nearby.
Dining
6.0
The dining experience was satisfactory with some tasty snacks available, but nothing extraordinary.
Facilities
7.0
Basic facilities were provided; however, nothing stood out as exceptional.
Great location
Uncomfortable bed
Thomas
United Kingdom,
December
2023
6.8/10
The hotel offers a unique experience with rooms featuring a small bed and a view of the world's largest hanging gardens. Despite the thermostat being set below 10 degrees, the stay was memorable. The service provided various conveniences like room service and car hire. The location, although needing refurbishment and better cleaning, was close to the bustling city center. The dining experience included classic dishes with a hint of improvement needed. Facilities were satisfactory, with room for enhancement.
Rooms
7.0
The room with a small bed and a view of the hanging gardens was intriguing.
Service
8.0
The service offered was efficient, especially with room service and car hire available.
Location
6.0
The hotel's location was in the city center, although cleanliness needed some attention.
Dining
6.0
The dining experience showcased classic dishes, but could benefit from more variety.
Facilities
7.0
Facilities met basic requirements but had room for enhancement.
Jerry
United States,
December
2023
8.6/10
Wow! This hotel is located right in the heart of Madrid, close to the subway and surrounded by fantastic restaurants. The rooms are cozy with twin beds, but the old bathtub and quirky decor might not be for everyone. The service is top-notch with amenities like room service and laundry. The dining options offer tasty grilled fish; however, there is room for improvement. Overall, it's a prime spot with fab facilities but keep in mind the unique room setup.
Rooms
7.0
The rooms feature twin beds and old-fashioned decor, including an old bathtub. However, the heating makes them comfy.
Service
9.0
The service is excellent, offering various conveniences like room service and laundry.
Location
10.0
You can't beat the hotel's central location in the heart of Madrid, close to everything you need.
Dining
8.0
Facilities
9.0
The facilities here are fab, providing everything you need for a comfortable stay.
James
United Kingdom,
November
2023
8.2/10
The hotel is located in the very center of Madrid with fabulous facilities, making it convenient for exploring all the sights nearby. The rooms, although featuring good air conditioning, were unappealingly painted purple with odd decor, especially the bath-tub. Unfortunately, the bed was too short, affecting comfort.
Rooms
5.0
The rooms had good air conditioning but were painted purple and had weird decor, with the bed being too short for comfort.
Service
9.0
The hotel offered excellent room service and housekeeping, providing a range of services to enhance the stay.
Location
10.0
The location is superb, right in the heart of Madrid, making it easy to access from the airport via Metro and within walking distance of all the sights.
Dining
8.0
The dining experience included sweet products and offered equal quality, enhancing the overall stay.
Facilities
9.0
The hotel boasts great facilities catering to different needs, ensuring a pleasant stay for guests.
Daniel
United Kingdom,
October
2023
8.2/10
The hotel offers a breathtaking view of the world's largest hanging gardens, fresh towels, and a room with a view. It's a cozy place with an excellent location, but the price could be more budget-friendly.
Rooms
8.0
My room had a magnificent view of the world's largest hanging gardens, and the air conditioning was top-notch. The fresh towels were a nice touch.
Service
7.0
The service was exceptional, offering room service, car hire, and efficient housekeeping. However, I felt the price for these services was slightly high.
Location
9.0
Being in the very center of Madrid was convenient for exploring the city with fabulous facilities nearby. However, the price for such a prime location was on the higher side.
Dining
8.0
The traditional local cakes served were delightful, adding a touch of authenticity to the dining experience. The value for money in the dining options was reasonable.
Facilities
9.0
The hotel boasts an array of facilities to enhance the stay, making it a comfortable and modern choice for travelers.
Walter
United States,
September
2023
7.6/10
My stay at the hotel was quite pleasant overall. The rooms had a unique decor with a view to the world's largest hanging gardens, but some were not in great condition. The service offered, including room service, car hire, and housekeeping, was satisfactory. The hotel's location was convenient in the very center of Madrid, with fab facilities close by. The dining experience, although including soup, could be improved. However, I enjoyed the facilities provided by the hotel.
Rooms
7.0
The room decor was unique with a view to the hanging gardens, but some rooms needed maintenance.
Service
7.0
The service offered, including room service and housekeeping, met my expectations.
Location
9.0
The hotel's location in the very center of Madrid was very convenient with fabulous facilities nearby.
Dining
7.0
The dining experience was decent, but there is room for improvement in the variety of options.
Facilities
8.0
I found the facilities provided by the hotel enjoyable and satisfactory.
Diana
United Kingdom,
September
2023
6.6/10
The hotel offered mixed experiences with rooms that were not in great condition and small beds, despite the thermostat being set below 10 degrees. On the bright side, the central location provided easy access to major attractions, although it is situated in a red light district. The service was satisfactory with a range of amenities available. The dining options were inclusive and decent, and the facilities met basic needs.
Rooms
5.0
The room had a really small bed and was not in great condition, even with the thermostat below 10 degrees.
Service
7.0
The service was satisfactory with available amenities.
Location
7.0
The hotel's position in the center of Madrid provided convenient access to major attractions, although in a red light district.
Dining
8.0
The dining experience offered inclusive options that were decent in quality.
Facilities
6.0
The facilities were basic but met our needs during the stay.
Alfred
United Kingdom,
August
2023
9.0/10
The hotel offers stunning panoramic views from rooms with excellent air conditioning, but some rooms face pipes for the heat. The service is top-notch with a variety of convenient amenities available, though the price could be seen as not entirely budget-friendly. The location is unbeatable, right in the heart of Madrid close to all the city's highlights. The dining experience is exceptional, especially for udon lovers. Despite some minor room views, the facilities are modern and well-equipped, catering to all needs.
Rooms
8.0
I loved the panoramic window view from my room and the efficient air conditioning.
Service
9.0
The service was outstanding, with attentive staff offering top-notch amenities.
Location
10.0
The hotel is in the very center of Madrid, making it convenient for exploring the city.
Dining
9.0
The dining experience exceeded my expectations, especially with the delicious udon options available.
Facilities
9.0
The modern facilities added great value to my stay, ensuring a comfortable and convenient visit.
panoramic views
room views
Alfred
United Kingdom,
July
2023
8.4/10
I had an amazing stay at the hotel! The room had a huge bathroom with a wonderful view, creating a cozy atmosphere. However, the bathroom looked old with an outdated bathtub. The triple bedroom was perfect for our group.
Rooms
8.0
The room had a huge bathroom with a wonderful view, creating a cozy atmosphere. However, the bathroom looked old with an outdated bathtub. The triple bedroom was perfect for our group.
Service
9.0
The service was outstanding, exceeding my expectations. The room service was prompt and efficient, adding to the overall convenience and comfort of our stay.
Location
9.0
The hotel is located in the city centre, making it super convenient for exploring the area. We were just in front of the Metro Station, which made getting around so easy.
Dining
7.0
Facilities
9.0
The facilities were top-notch, offering everything we needed for a pleasant stay. From laundry services to tours/ticket assistance, the hotel had it all.